Shipping Policy

Last updated: September 19, 2026

FTG Watches ships from Florida, United States. All orders are subject to product availability, payment verification, address verification, and fraud screening.

Shipping Rates

United States

A flat shipping charge of $19.99 USD per order applies to shipments within the United States.

International

A flat shipping charge of $49.99 USD per order applies to international destinations available at checkout.

Applicable shipping charges are displayed during checkout before the customer completes the purchase.

Order Processing and Handling Time

Orders are processed and prepared for shipment within 1–2 business days, Monday through Friday, excluding federal holidays.

Orders placed outside normal business hours, on weekends, or on holidays will begin processing on the following business day.

Handling time refers to the time required to verify, prepare, package, and transfer an order to the shipping carrier. It does not include the carrier’s transit time.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the carrier.

• United States: Approximately 2–3 business days after shipment

• International: Approximately 5–7 business days after shipment

Including handling time, the total estimated delivery period is generally:

• United States: Approximately 3–5 business days after the order is placed

• International: Approximately 6–9 business days after the order is placed

These timeframes are estimates and are not guaranteed. Delivery may take longer because of customs processing, carrier delays, weather, holidays, service interruptions, remote destinations, or circumstances outside our reasonable control.

Shipping Carriers

Orders may be shipped through UPS, USPS, DHL, or another reputable carrier selected by FTG Watches based on the destination, package value, and service availability.

Selecting or displaying a particular carrier service does not alter the stated handling time unless expressly indicated during checkout.

Tracking Information

Once an order has been shipped, the customer will receive an email containing the available tracking information.

Tracking information may take up to 24 hours after shipment to become active in the carrier’s system.

Insured Shipping and Signature Requirements

Shipments are insured as appropriate based on the order value and destination. A signature may be required upon delivery, particularly for higher-value orders.

Customers are responsible for ensuring that an authorized person is available to receive and sign for the shipment when required.

Address Accuracy

Customers must provide a complete and accurate shipping address at checkout. Please review the address carefully before submitting an order.

If an address correction is requested before shipment, FTG Watches will make reasonable efforts to update it but cannot guarantee that the change can be completed.

Once an order has been shipped, the delivery address generally cannot be changed. FTG Watches is not responsible for delays, failed deliveries, or additional carrier charges resulting from an incorrect or incomplete address supplied by the customer.

International Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees, or other governmental assessments imposed by the destination country.

Unless expressly shown as included during checkout, these charges are not included in the product price or the $49.99 international shipping charge and are the customer’s responsibility.

Customs authorities may delay, inspect, or hold a shipment. FTG Watches does not control customs processing times and cannot guarantee a specific international delivery date.

Customers are responsible for confirming that the ordered products may lawfully be imported into their destination country.

Delivery Delays

Carrier delivery dates are estimates. FTG Watches is not responsible for delays caused by the carrier, customs authorities, weather, holidays, incorrect addresses, service disruptions, or other circumstances outside our reasonable control.

A carrier delay does not automatically qualify an order for cancellation or a shipping-charge refund.

Lost, Damaged, or Missing Shipments

Please inspect your shipment promptly after delivery.

If an order arrives damaged, appears to have been tampered with, or contains an incorrect item, contact us promptly at info@ftgwatches.com and include the order number, a description of the issue, and photographs of the package and item.

If tracking shows no movement or indicates that a shipment may be lost, contact us so that we can review the shipment and, when appropriate, begin a carrier or insurance claim.

If tracking shows that a package was delivered but it cannot be located, customers should first check with household members, neighbors, building management, and the carrier. FTG Watches will provide reasonable assistance with a carrier investigation, but the outcome remains subject to the carrier’s or insurer’s findings.

Do not discard damaged packaging or shipping materials until the matter has been resolved, as the carrier or insurer may require them for inspection.

Refused and Undeliverable Shipments

If a shipment is refused, abandoned, unclaimed, or returned because of an incorrect or incomplete address, unpaid customs charges, or failure to accept delivery, any refund will be handled under our Refund Policy.

Original shipping charges, return transportation charges, customs charges, carrier fees, and other costs incurred because of the failed delivery may be deducted from any refund to the extent permitted by law.

Returns

Shipping a product back to FTG Watches does not automatically constitute an approved return. Customers must follow the instructions and eligibility requirements contained in our separate Refund Policy before returning an item.

Contact Information

For questions concerning shipping or an existing order, contact:

FTG Watches
Email: info@ftgwatches.com
Website: https://ftgwatches.com

Please include your order number when contacting us about an existing shipment.